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Tyre Warranty

As we mentioned about the subject,
We would like to state our limited warranty policy in below.

  • Standard Warranty
    • 1. Eligibility

      This warranty standard is applied to the purchaser of any new tyre manufactured by HANKOOK Tyre Co., Ltd.

    • 2. Warranty validity

      This warranty is valid till reaching the minimum depth of groove index TWI* or 5 years since production date, depending what will happen first.

      TWI: Tread Wear Indicator – Minimum groove depth to use the tyre by law. (1.6mm)

    • 3. Condition of claim inspection

      • a. To report claim on the form provided from the manufacturer or the authorized personnel.
      • b. Deliver claim product.
    • 4. Compensation Method

      Hankook will give compensation on the following conditions:

      • - Compensation Amount = Purchasing Price × Adjustment Ratio
      • - Adjust Ratio = Percentage of remaining usable groove depth
    • 5. The warranty does not cover

      • a. The warranty does not cover compensation for time delays, temporary vehicle stoppage, discomfort and costs and inconvenience related to claim submission, calling technical service, extra travel time, extra wages, vehicle downloading, hiring substitute vehicle, vehicle reloading.
      • b. Any financial losses: profit, income, expected savings, company value losses and etc.
      • c. Any other damages, losses and injuries caused directly or indirectly by product fault, assembly mistakes or carelessness, or any mistake of providing tyre services.
    • 6. What is not covered

      This warranty policy does not apply to tyres which are being serviced under the following conditions:

      • a. Any products that were repaired regardless method, scope of repair and person who made a repair.
      • b. Irregular wear or tyre damage due to:
        • - Road hazards such as punctures, cuts, snags, scuffs, carcass bruised or impact breaks.
        • - Fire, wreck or collision.
        • - Improper inflation, overloading, high speed spinning, improper mounting or demounting, running flat, off-road use, racing, vandalism, willful damage or abuse.
        • - Misalignment, wheel imbalance, defective brakes or shock absorber use of tyre chains.
        • - Any tyre which has failed as a result of adding material (e.g. tyre fillers, sealant, or balancing substances)
      • c. Continued use while flat or service under/over inflation.
      • d. Ozone or weather cracking on tyres over four (4) years old from the date of manufacture and stock which is not proper area.
      • e. With less than minimum tread wear out depth, 1.6mm.
      • f. With the serial number cut or buffed.
      • g. Ride disturbance due to damaged wheels or after the first 0.8mm of tread wear.
      • h. Loss of time or use, inconvenience or any incidental or consequential damage.

  • iON 14 Day Satisfaction Guarantee Program
    • What is the 'iON 14 Day Satisfaction Guarantee Program'?

      Purchase minimum 2pcs iON tyres and if you are not satisfied for any reason, we will exchange it for a new set of iON / Hankook tyres for the equivalent value of the original tyres purchased or refund your purchase price

    • Where to get the iON 14 Day Satisfaction Guaranteed tyres?

      Visit any participating dealers to purchase a iON tyres to enjoy the peace of mind 'iON 14 Day Satisfaction Guarantee Program'.

    • Eligibility

      Tyres must be returned to the original place of purchase within 14 days from the date of purchase, to redeem this offer.

    • Exchange Terms and Conditions

      A customer who purchases iON tyres under a qualifying transaction has to return the tyres for an exchange within a period of 14 days from the date of purchase if he/she is dissatisfied with the performance of the tyres.

    • Customer Obligations

      Original sales receipt must be shown as proof of purchase and a copy needs to be attached to claim for an exchange. This "iON 14 day Satisfaction Guarantee Program" is applicable only in Malaysia.

    • Minimum Purchase Requirement

      Customers must purchase a minimum of two (2) iON EV tires to be eligible for the program.

    • Workmanship Charges

      Workmanship charges are not included in the program and will not be borne by Hankook Tire Malaysia.

    • Old Tire

      The tire shop will not retain your old tires after the exchange, even if it is within the 14-day satisfaction period test.