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Replacement Warranty

Our quality policy for guaranteeing customers' safety.
Hankook is constantly striving to ensure the highest quality of goods.

Our quality policy for guaranteeing customers' safety. <br>Hankook is constantly striving to ensure the highest quality of goods.

Truck/Bus

Standard Limited Warranty Terms and Conditions for Hankook Tires

ELIGIBILITY

This limited warranty applies to the original purchaser of any new tire manufactured by HANKOOK Tire Co., Ltd bearing Department of Transportation prescribed tire identification numbers. Eligible tires shall be used on the vehicle on which they were originally installed according to the vehicle manufacturer’s or Hankook’s recommendation. This warranty applies if all following qualification requirements are met:

• The tire was purchased after January 1, 2018.
• The tire is a size, load rating and speed rating equal to or greater than that recommended by the vehicle manufacturer.
• The tire has not become unserviceable due to a condition listed under WHAT IS NOT COVERED

WHAT IS WARRANTED AND FOR HOW LONG

Should any tire covered by this limited warranty become unusable due to a workmanship or material related condition during its usable tread life (more than 2/32nds remaining tread), Hankook will give a credit on the following conditions:

  • 1) During the first 2/32nds of the original usable tread and one year from date of purchase: Tire will be replaced with a comparable new Hankook produced tire free of charge. Applicable taxes on the new tire and cost of mounting, balancing and any other charges in connection with the replacement of the tire are required to be paid by the owner.
  • 2) After the first 2/32nds of the original usable tread or after one year from date of purchase, whichever occurs first: The amount of the credit will be determined by multiplying the pre-determined adjustment price for the tire (excluding taxes) by the percentage of original tread depth remaining on the tire.
Free replacement workmanship warranty is not applicable to snow tires.

WHAT IS NOT COVERED

This limited warranty does not apply to tires which are being serviced under the following conditions:

  • Purchased outside of Canada.
  • Willful Abuse / Collision / Wreck / Fire.
  • Continued use while flat or severe under /over inflation.
  • Road Hazards including without limitation, puncture, cut, impact break, stone drill, bruise, bulge, snag, collision.
  • Premature or irregular wear due to vehicle mechanical reason.
  • Conditions resulting from without limitation, improper mounting/demounting, under inflation, improper tire size, improper repair, defect in vehicle, abuse.
  • Ozone or weather cracking on tires over four (4) years old from the date of manufacture.
  • Ride disturbance complaints after 2/32nds tread wear or 1 year from date of purchase, whichever occurs first.
  • With less than 2/32nds remaining depth.
  • With the serial number cut of buffed.
  • Racing and Misapplication.
  • Tires 6 years or older from the date of manufacture or 6 years or older from the date of purchase.
  • Loss of time or use, inconvenience or any incidental or consequential damage.
Note: Consequential damage mentioned above may not apply to you based on States' limitation.

OWNER’S GENERAL OBLIGATION

In order to be eligible for Hankook’s limited warranty program, the owner must observe the following:

  • Present the tire to an authorized Hankook dealer in Canada.
  • Submit or present a copy of the original purchase receipt.
  • Complete and sign a Hankook Claim Form which is available at any authorized dealer.
  • If the tire owner abuses the tires by failing to do the following, but not limited to observe safety warnings, maintain proper inflation pressure, maintain vehicle alignment and tire rotation, expected tire performance or life may not be achieved and your safety cannot be ensured.

CASING WARRANTY

1. Casing of Hankook steel radial truck & bus tires are warranted when tire becomes unserviceable or unretreaded due to factors within manufacturer’s condition, Hankook will provide predetermined casing allowance.
2. Casing warranty is valid through the 2nd retreaded life for six (6) years from the date of manufacture. (AL21, AL11, AL07+, DL11 casing warranty is valid through unlimited retreads for seven (7) years from the date of manufacture).
3. * e3 WIDe (DL07 & TL07) casing warranty valid through the 3rd retread for six (6) years from date of manufacture.
4. Retreading allowance is warranted for some limited products besides casing policy based upon remaining casing allowance.
5. Tires used in mining & logging service are not covered under this warranty.
6. Casing & retreading allowance in the following section.

CASING ALLOWANCE

1. Eligible Patterns & Sizes:
    • AL21, AL07+, AL11, & DL11
    • 295/75R22.5, 285/75R24.5, 11R22.5, 11R24.5
New 1st 2nd 3rd
130
110
90
70

* Same allowance for subsequent retreads after 3rd.

2. Eligible Patterns & Sizes:
    • DL07, TL07
    • 445/50R22.5
New 1st 2nd 3rd
150
120
90
70

 

3. Eligible Sizes:
    • 11R22.5, 11R24.5, 255/70R22.5, 275/70R22.5
    • 295/75R22.5, 315/80R22.5, 285/75R24.5
    • 385/65R22.5, 425/65R22.5, 445/65R22.5
New 1st 2nd 3rd
110
90
70
-

 

4. Eligible Sizes:
    • 9.00R20, 10.00R20, 11.00R20, 12.00R20
    • 12.00R24, 10R22.5, 12R22.5
New 1st 2nd 3rd
90
80
70
-

 

5. Eligible Sizes:
    • 215/75R17.5, 235/75R17.5, 8R19.5
    • 225/70R19.5, 245/70R19.5, 265/70R19.5
New 1st 2nd 3rd
60
40
30
-

Disclaimer

This warranty, or any warranty stated or referred to herein, is exclusive and in lieu of any other warranty regarding the quality of Hankook tires, whether expressed or implied and remedies for breach thereof shall be limited to those specifically provided herein. Any warranty of merchantability of fitness for any particular purpose, if made, is limited in duration to the effective time period of this limited warranty.

Additional Information or Customer Service

If you have any question on product warranty, please first contact your nearest Hankook Tire Dealer. For dealer information, or if your question has not been handled to your satisfaction, contact Hankook Technical Department.

HANKOOK TIRE CANADA CORPORATION
30 Resolution Drive
Brampton, ON L6W 0A3
1-800-843-7709


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